The Mt. Shuksan Charbroiler features a “heat sink” style firebox; cast from our dense, durable high-temperature ceramic and is contained within a heavy-duty, insulated, stainless steel cabinet. A relatively small amount of fuel (seasoned hardwood or hardwood charcoal) will keep the entire firebox saturated with heat, which is evenly radiated up to the grill surface.
For technical service and support, please use the form below or call 360.650.1111 to speak with someone on our team 24 hours a day, 7 days a week.
Service Request FormThere has never been a charbroiler like today’s Wood Stone Charboiler. Here’s why:
You can reach our service team 24/7 by calling 800.988.8103. During office hours, you can also reach us at 360.650.1111.
During the Warranty period, you must contact Wood Stone directly for service. We will arrange for service with one of our authorized service agents. After the warranty period, you are free to utilize whichever service agency you prefer.
Parts can be ordered directly from Wood Stone by calling 800.988.8103. You can also purchase service parts at PartsTown.
Wood Stone tools and accessories can be purchased from any of our authorized dealers. You can also purchase direct from the factory, via our shopify store or by calling us directly at 800.988.8103.
Wood Stone equipment is usually built to order. For a price quote or lead time estimate, please request a quote through a restaurant equipment dealer.
Wood Stone does not sell equipment directly to end users. Our products are available through restaurant equipment dealers. If you are not currently working with a dealer, please contact the Wood Stone factory representative closest to you, and they will introduce you to one. Call us at 800.988.8103 with questions.