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For a detailed explanation of what makes Wood Stone special, please view our points of difference.

The gas usage will vary greatly depending on your oven model, fuel type, usage, and even what you are cooking. However, as a reference point, a WS-MS-5-RFG-IR using natural gas rated at 188,000 BTU/hr (1.88therms/hr) with a temperature range of 550F-600F (285C-315C), with two hours of heat up time and four hours of cooking, might average around 675,000 BTU daily (6.75 therms/day or 1.125 therms/hr).

For more detailed information, check out the Average Gas Consumption page.

Countless blind taste tests have confirmed for us that there is little appreciable difference in flavor.  In our opinion, it is open flame (of any kind) and the stone itself that create the wonderful flavor profiles that have long been associated with wood fire.  However, the theater and marketing power of a live wood fire cannot be underestimated.

You can reach our service team 24/7 by calling 800.988.8103. During office hours, you can also reach us at 360.650.1111.

During the Warranty period, you must contact Wood Stone directly for service.  We will arrange for service with one of our authorized service agents.  After the warranty period, you are free to utilize whichever service agency you prefer.

Parts can be ordered directly from Wood Stone by calling 800.988.8103. You can also purchase service parts at PartsTown.

Wood Stone tools and accessories can be purchased from any of our authorized dealers.  You can also purchase direct from the factory, via our shopify store or by calling us directly at 800.988.8103.

Wood Stone equipment is usually built to order.  For a price quote or lead time estimate, please request a quote through a restaurant equipment dealer.

Wood Stone does not sell equipment directly to end users. Our products are available through restaurant equipment dealers. If you are not currently working with a dealer, please contact the Wood Stone factory representative closest to you, and they will introduce you to one. Call us at 800.988.8103 with questions.