Wood Stone uses a combination of rigid ceramic and spun ceramic fiber insulation – these advanced materials allow us to have a much lower clearance to combustibles than competitors’ ovens.  Most Wood Stone equipment requires only 1” side clearance to combustibles, and 0” to non-combustibles.  For more detailed information on a specific piece of equipment, consult that units Installation and Operations Manual.

Wood Stone ovens are typically operated at temperatures which preclude the need for cleaning of the interior walls and ceiling (the dome) of the oven. If, however, you routinely operate the oven at floor temperatures lower than 450° F, you may notice a buildup on the interior walls and/or ceiling of the oven. If this is the case, use this procedure to periodically clean the oven.

Information about oven weights and load distribution can be found here.

Wood Stone does not sell equipment directly to end users. Our products are available through restaurant equipment dealers. If you are not currently working with a dealer, please contact the Wood Stone factory representative closest to you, and they will introduce you to one. Call us at 800.988.8103 with questions.

The gas usage will vary greatly depending on your oven model, fuel type, usage, and even what you are cooking. However, as a reference point, a WS-MS-5-RFG-IR using natural gas rated at 188,000 BTU/hr (1.88therms/hr) with a temperature range of 550F-600F (285C-315C), with two hours of heat up time and four hours of cooking, might average around 675,000 BTU daily (6.75 therms/day or 1.125 therms/hr).

For more detailed information, check out the Average Gas Consumption page.

Almost all Wood Stone ovens will develop a floor or dome crack over time.  These are the natural result of expansion and contraction of the ceramic dome and floor as it heats and cools, and is completely normal.  For more information, click here.

Most Wood Stone ovens can be vented with either a Type 1 hood or by direct connection of a grease duct – the final determination of what is allowed will be made by the local authority having jurisdiction, so please submit venting plans for approval before installation. For more specific info on venting, see the Installation and Operation Manual for your specific model.

For a detailed explanation of what makes Wood Stone special, please view our points of difference.

Wood Stone tools and accessories can be purchased from any of our authorized dealers.  You can also purchase direct from the factory, via our shopify store or by calling us directly at 800.988.8103.

Parts can be ordered directly from Wood Stone by calling 800.988.8103. You can also purchase service parts at PartsTown.

You can reach our service team 24/7 by calling 800.988.8103. During office hours, you can also reach us at 360.650.1111.

During the Warranty period, you must contact Wood Stone directly for service.  We will arrange for service with one of our authorized service agents.  After the warranty period, you are free to utilize whichever service agency you prefer.